Great post, Phillip. I like the idea of a continuum of change ranging from entitlement to enterprise. I've been doing a lot of thinking lately about scarcity thinking in nonprofits and a sense of entitlement is part of that, I think. Taking an enterprise approach, on the other hand, is more of an abundance type of thinking that is more compatible with the way the networked world seems to be moving.

Your experience with your nonprofit staff person reminds me of a client I worked with a few years ago who informed me, "We're the government. We know how to SPEND money, not make it." And therein lies the problem.